Privacy Policy
Last updated: March 2026
Introduction
Reframe Homes ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or submit information through our forms.
Information We Collect
We collect information you provide directly to us, including:
- Name and contact information (phone number, email address)
- Property address and details
- Information about your property's condition and your timeline for selling
- Any other information you choose to provide in form submissions or communications
We also automatically collect certain information when you visit our website:
- Device and browser information
- IP address and general location
- Pages visited and time spent on our site
- Referring website or source
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide information about our services
- Evaluate your property and prepare purchase offers
- Communicate with you about your property and potential transactions
- Improve our website and services
- Comply with legal obligations
Telephone and Text Message Communications
If you provide your phone number and consent through one of our forms, you authorize Reframe Homes LLC to contact you via calls and text messages (including SMS) at the phone number you provide. You may receive text messages sent using automated technology.
Your consent is not a condition of receiving an offer on your property or any other purchase of goods or services. Standard message and data rates may apply.
How to opt out: You may revoke your consent at any time by:
- Replying STOP to any text message you receive from us
- Emailing us at hello@reframehomes.com with the subject "Opt Out"
- Calling us at (501) 817-9726 and requesting removal
Upon receiving your opt-out request, we will honor it within 10 business days and suppress your number from all future automated marketing communications. This does not affect manually dialed, non-marketing calls related to an active transaction.
Consent Records
When you submit a form on our website, we record proof of your consent including the date and time, your IP address, browser information, and the specific disclosure text you agreed to. We retain these records for a minimum of five years or as required by applicable law. You may request a copy of your consent record by contacting us at hello@reframehomes.com.
Information Sharing
We do not sell your personal information. We may share your information with:
- Service providers: Companies that help us operate our business, such as analytics services (Google Analytics), and communication tools
- Professional advisors: Title companies, attorneys, and other professionals involved in real estate transactions
- Legal requirements: When required by law or to protect our rights
Data Security
We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal retention requirements)
- Opt out of marketing communications
To exercise these rights, contact us using the information below.
Service Areas
We currently operate in the following markets: Little Rock, Arkansas; Chattanooga, Tennessee; and Birmingham, Alabama. This policy applies to information collected from residents of these areas and any other visitors to our website.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a new "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
- Phone: (501) 817-9726
- Email: hello@reframehomes.com